REFUNDS

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try ou utmost to resolve any problems.

OUR RIGHT TO CANCEL

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appiontment, we will contact you by telephone- where possible.

GIFT VOUCHERS

Gift Vouchers are non- refundable and are valid for 12 monhts from the date and will not be accepted after the expiry date.Vouchers may be used for services only at The Works Beauty Salon from Monday - Saturday. Vouchers cannot be redeemed for cash, sold or transferred.

PRIVACY POLICY

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

MEDICAL CONDITIONS

Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may no be appropriate for you.

PRICE ALTERATION

Wereserve thr right to alter prices, without prior notice.

APPOINTMENTS

Please not that as a courtesy to all clients' prompt appointment schedule is adhered to. Late appointments may not be honoured.

CANCELLATIONS

We regret it is necessary to charge 30% of the whole price of treatments in the event of cancellation being less than 24 hours or non-arrival if we cannot fill the appointment.